1. PROGRAM OVERVIEW
The Certified Root Cause Analyst (CRCA) program provides participants with a comprehensive and practical understanding of structured problem-solving methodologies, root cause identification, validation, and sustainable improvement techniques used across industries.
Participants will learn how to:
✓ Define & validate business problems using data & metrics
✓ Apply DMAIC, 8D, A3, QC Story, PDCA, and Kaizen
✓ Identify root causes using 7 QC tools, Fishbone, 5 Whys, FTA
✓ Validate causes using statistical and visual methods
✓ Develop effective Corrective & Preventive Actions (CAPA)
✓ Sustain improvements through control plans & standardisation
Delivered through LIVE interactive sessions supported by case studies, real-life examples, and structured learning materials — followed by an online certification examination.
2. SYLLABUS — 5-DAY PROGRAM
DAY 1
PROBLEM FOUNDATIONS & VALIDATION
What is a problem? (Gap: current vs desired) · CTQ, CTB, COPQ, problem statement · Metrics: Leading vs Lagging indicators · 5W1H problem framing · VoC / VoB / COPQ → CTQs · Data sanity & Early Pareto · Project Charter creation
DAY 2
PROBLEM-SOLVING METHODOLOGIES
Overview & selection: A3 → alignment · 8D → customer complaints & containment · DMAIC → data-driven chronic problems · QC Story → shop-floor solving · PDCA → iterative testing · Kaizen → rapid improvements · Phase-wise flow, artifacts & tollgate expectations
DAY 3
ROOT CAUSE IDENTIFICATION
Brainstorming (divergent & convergent) · 7 QC Tools: Check sheet, Process flow chart, Pareto chart, Histogram, Scatter diagram, Fishbone diagram, Control chart · 5 Whys · Fault Tree Analysis (FTA) · Cause & Effect Matrix
DAY 4
ROOT CAUSE VALIDATION
Before–After & A/B comparison · Pilot testing · Scatter plot, Run chart, Stratified Pareto · 2-Proportion test · Simple correlation · Classify: Validated / Not Validated / Inconclusive
Countermeasure matrix · ECRS (Eliminate, Combine, Rearrange, Simplify) · Poka-Yoke (mistake-proofing) · Control Plan development · SOPs, visual controls, training · Monitoring systems & governance
4. LEAD FACILITATOR
Prof. Dr. Gopal Sivakumar
Founder & CEO — Vision Excellence Consulting Pvt. Ltd.
Lean Six Sigma Master Black Belt · Trainer · Consultant · Academician
20+ years of experience in teaching, research, training, and industrial consulting. Trained thousands of professionals in Lean Six Sigma, Root Cause Analysis, 5S, Operational Excellence, and Continuous Improvement methodologies.
Academic Qualifications: Ph.D – Mechanical Engineering · M.Tech – Industrial Engineering · B.E – Production Engineering
103 batches of Lean Six Sigma Black Belt
128 batches of Lean Six Sigma Green Belt
9 batches of Master Black Belt
3 batches of Root Cause Analyst Programs
5. WHO SHOULD ATTEND
Quality Engineers & Managers
Production & Operations Managers
Process Improvement Professionals
Lean Six Sigma Practitioners
Service Industry — Banking, IT, Healthcare
Students aspiring for Quality & Operations roles
7. ABOUT VISION EXCELLENCE
★ 4.9
1500+ Google Ratings
🎍 Award Winner
Best Institution – Lean Six Sigma Training
Industries: Manufacturing · Automotive · Electronics · Healthcare · Banking & Financial Services · IT & Technology · Logistics & Supply Chain · Education · Retail · Government
The award was presented by
Dr. Justice S. TamilVanan recognising Vision Excellence’s sustained excellence in Lean Six Sigma training across India.
▶ Watch on YouTube